May All Telecom Executives Experience Purgatory for a Period of Time

Did I tell you that T-Mobile sucks!!! Their service is …. Wait a minute …. There is no service! To connect to the Internet you need to do a very complex 4-part process ,,, and of course the messages are in Croatian. There are 2 ways to connect to the Internet, basically $5 per day or $0.50 per megabyte. Unfortunately for me, they default to the $0.50 per megabyte and if you don’t follow the instructions exactly … you use a whole bunch of credit up. The $100 of credits I have bought should have lasted 20 days but I’ve used them up in 4 – did I mention the directions are in Croatian?


Some of the service is using GPRS Edge – aka S-L-O-W, some is on HSPA so the performance is great. Sometimes it works perfectly, sometimes it takes forever to connect. Basically all I want to do is give them money … every time I connect to the Internet charge me for a day I don’t care --- but $30 for downloading my email because I didn’t get the sequence right (oh and by the way the only way to tell is to query how much is remaining in your account – which BTW costs you money to do).


So Dear Lord … if you were to answer my prayers …. You would make every Telecom executive (excepting of course my friends at TELUS) in the world spend a month in Purgatory getting their cellphone/internet stick/WiFi Hotspot to work within a limited budget – while following convoluted instructions in different languages and calling callcentres that 1) don’t answer 2) don’t understand the questions let alone the answers; 3) really only want you to get off the call asap so they can get their callers-per-hour metric higher.


I’m out